Refund Policy

At Tiyatel EV, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website or mobile application.

1. Eligibility for Refunds

Refund requests will be considered only in the following situations:

• Payment was successfully processed but the service or product was not delivered.
• Duplicate payment was made for the same order.
• A technical issue on our platform resulted in an incorrect charge.
• Refunds are required under applicable consumer protection laws.

2. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have already been completed or fully delivered.
• Digital products or subscriptions that have been activated or accessed.
• Products damaged due to misuse or improper handling by the customer.
• Refund requests submitted outside the applicable refund period.

3. Refund Request Process

To request a refund, please contact our support team with the following details:

• Full Name
• Email Address
• Order or Transaction ID
• Reason for the refund request

Our team will review your request and respond within 5–7 business days.

4. Refund Processing

If your refund request is approved, the refund will be processed using the original payment method whenever possible.

Refunds are generally credited within 7–10 business days, depending on your bank or payment provider.

5. Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched or a service has commenced, cancellation may not be possible.

6. Failed or Duplicate Transactions

If your payment fails but the amount is deducted from your account, it is generally reversed automatically by your bank within a few business days.

If the amount is not reversed, please contact us with your payment details so we can investigate.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be published on this page along with the updated Effective Date.

8. Contact Us